CUSTOMER SERVICE

Good Day,

From all of us here at Atelier Auction, we would like to once again extend our warmest welcome to you.
Over the years, we had grown by the numbers and figures alone shown we are getting double digit expansion for year 2015.
Our pool of Artists and Buyers have increased in our regional markets and expanded internationally thus upping our stakes in having the best Customer Service Team to cater to this growth.
We have worked hard to identify several key factors in which our all new Customer Service Team will be ready to serve and to take on new challenges ahead.
We operate in 3 locations across different time-zones to serve you and have in place back-up security measures to ensure your personal details will not be compromised given in both Online and Offline situations.
Please feel free to scroll along to visit our Auction and know more about our Unique Customer Service Experience we have installed for you.
Should you have any queries, please feel free to write to me directly

Atelier Auction Team
info@atelierauction.com
Skyhigh.vip

SHIPPING INFORMATION

The successful bidder has five business days to issue payment in the form that is acceptable to the artist. Payment will be exclusively made via PayPal.

In the event, if the successful bidder is unable to issue payment in the manner outlined above, it is the bidder’s obligation to negotiate a different arrangement for payment with the artist via Atelier Auction, at their discretion. Atelier Auction is not responsible for the artist’s decision at this point.


After the payment has been done, the successful bidder is then responsible for submitting detail delivery information to Atelier Auction within three days after the end of the auction.

Atelier Auction will be responsible for the packaging of artwork when received from the artist and sending it to the successful bidder. The successful bidder is responsible for all shipping costs, insurance costs and any customs duties if applicable for their country.


If the successful bidder defaults on making payments to the artist, they may be blocked from bidding, or their account may be suspended by Atelier Auction.

RETURN POLICY

Your bid is a legally binding and enforceable contract to purchase an item from the seller. Some items are available for viewing for a bidder to check and evaluate before the auction ends.


To prevent returns, we encourage buyers to contact us if they want more description regarding the item or the artist. Our staff members will reply to your queries within 24 hours.

SECURE STORAGE

All Art Works during the preview or live auction period will either be kept in our secured facility storage over in Singapore or with the artist until the work has been purchased. This is to minimize error due to handling or over exposure of the art work.

Our Storage Facility

• Located in Mandai, Republic of Singapore
• 24 hours surveillance security
• Hold up to 350 art pieces
• Biometric access controlled
• In-house secured logistic service
• Humidity and temperature Control
• Private viewing gallery 7 days a week (Appointment needed)

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